Frequently Asked Questions
Help center
General questions
What's our mission?
To empower fashion, and provide a unique and authentic shopping experience for our customers, by connecting them through one universal platform.
01
How much does it cost to join the platform?
Opening a shop and listing on our platform is free. You will only pay commision once an item from your store is sold.
You can see more detailed info on selling on our sellers guide page
02
How can you help me?
As part of the sign up benefits we promote your products on various channels to help your brand grow and boost sales. We win when you win.
03
Are branded store fronts free?
Yes. When you sign up you will be automatically assigned your own store front with your shop logo, products, info and url for free. See our sellers page for live examples.
04
Can I change the look and feel of my store front?
Yes. We also offer specially designed shop fronts. You can email us at info@nuvoux.co.uk for info and pricing.
05
When and how will I be paid?
You will receive payment direct to the account you add on sign up for any items sold on Nuvoux within 3-5 business days of the item being received by the customer. See our sellers ts and cs for more info.
06
Selling
What can I sell?
All items of clothing are welcome providing they are authentic and in new condition with packaging. We do not accept second hand goods.
01
How do I start selling?
Fill in our proforma Nuvoux Seller Registration form which will allow you to setup your shop and add product listings when you login. On the seller-portal you can add your essential details like your shop name and a short biography about you and your brand and we will do the rest. Any changes that you need to make can be done via the portal, if you need any support signing up or logging in you can email us via our email at info@nuvoux.co.uk.
02
How do I determine the delivery time of my listings?
When a you list a product using the seller portal you can choose a shipping method by adding one of the following tags to your product.
Next_business_day
Express_1-3_business_days
Standard_5-7_business_days
This will auto display the expected delivery date on your product page based on the tag chosen.
You will be expected to adhere to the shipping method chosen. You can change your chosen method at any time by modifying the tag on your listing via the seller-portal.
The cost of shipping is determined by Nuvoux and is included in the final sale price of the whole transaction.
03
Can I amend products after they have been listed?
Yes. You can add and amend your products images, variants, prices and quantities etc via the seller portal. You can also manage the SEO for your products both at the time of or after listing them to improve visibility of your products on search engines like Google and Bing. To delete a product listing you will need to email us at info@nuvoux.co.uk with the "product title" and "shop name" using the sellers email address registered to that shop front.
04
Can I create multiple shop fronts?
Yes. You can create multiple shop fronts on the seller-portal using a single sellers account. You do not need to register multiple seller accounts to have more than one shop.
05
Returns & Deliveries
How do I return an item?
You can start the returns process here
Once you have filled out our returns form we will begin the process by contacting the seller on your behalf.
Nuvoux operates a 14 day return policy. Sellers must adhere to the stated policies regarding returns and refunds in a timely manner.
See info on our refunds policy here
01
How does shipping work?
When a sale is made on the Nuvoux platform we will alert the Seller via email. All items must be shipped using a tracked delivery service, and tracking information must be provided by email to info@nuvoux.co.uk and the customer. Delivery info for each item is shown on the product page.
02